How to Share Your Dental Records With Us
- To get a free video consult, you send us your existing dental records, X-rays, OPGs, or a CBCT scan, securely.
You request them from your local dentist, send them to us through a secure channel, and we review them to assess your case.
Do I Need to Send Every Dental Record I Have?
No. Recent imaging is the most useful, and you do not need to gather it all at once. A free video consult starts with your records, not an appointment, and the clearer the records you can send, the more accurate our assessment.
You own your records, and your local dentist is required to provide them to you on request. Below is how to request, format, and send them.
Questions about this procedure?
Step-by-Step: Sharing Your Records
1. Request your records from your dentist. Ask your local dental practice for copies of your imaging and notes. You are entitled to your own records; a short written or emailed request is usually enough.
2. Check the accepted formats. Digital images are easiest for us to assess:
3. Send them securely. Use the secure upload or contact channel we provide rather than ordinary email, so your information stays protected in transit. <!-- TODO(Shashank): confirm the exact secure-upload link / channel patients should use -->
4. Tell us what you're looking at. A short note on your concern and which teeth are involved helps us read the records in context.
| Record type | Preferred format |
|---|---|
| Standard X-rays | JPG or PNG image, or PDF |
| OPG (panoramic X-ray) | JPG, PNG, or PDF |
| CBCT scan | DICOM files (the format the scanner produces), or the viewer export your clinic provides |
| Clinical notes | PDF or a clear photo |
Ready to discuss your options?
What If My Dentist Still Uses Older Film X-Rays?
You can still share them: photograph the film against a bright light source or scan it on a flatbed scanner, then send the image the same secure way. An older film gives us a starting point, and we will tell you if newer imaging is needed.
- Photograph the film against a bright, even light source (a lightbox or a screen) so the detail is visible, and send the photo.
- Or scan the film on a flatbed scanner if you have access to one.
- Send what you have. Even if the imaging is older or less than perfect, it gives us a starting point and we will tell you if newer imaging is needed.
We would rather see an older film than nothing, it lets us begin the assessment and advise you on next steps.
Curious about costs and timelines?
What Happens to My Records Once I Send Them?
We review the imaging and notes to assess your case and prepare an evaluation, then hold your records within your ten-year open file so they remain on hand for any follow-up across that period. They inform your assessment and treatment planning, nothing more.
Want a personalised treatment plan?
Coordination With Your Care
Sharing records is the start of a coordinated process, not a commitment. We work with what your local dentist already has, so you are not duplicating imaging unnecessarily. If we need additional or newer imaging to complete the assessment, we will tell you exactly what and why, so any request from your local provider is specific and easy to fulfil.
Questions about this procedure?
Specialist-only treatment planning
- Remote file review before travel
- Evidence-led treatment checkpoints
No waiting list for eligible cases
- Remote file review before travel
- Evidence-led treatment checkpoints
Trip coordinated with care timeline
- Remote file review before travel
- Evidence-led treatment checkpoints
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Why Us
Frequently Asked Questions
How do I send my dental records for an evaluation?
Request copies of your imaging and notes from your local dentist, then send them to us through the secure channel we provide. Digital X-rays, OPGs, or a CBCT scan are ideal. A short note on your concern helps us read them in context.
What formats do you accept?
Standard X-rays and OPGs as JPG, PNG, or PDF; CBCT scans as DICOM files or your clinic's viewer export; clinical notes as PDF or a clear photo. If you are unsure, send what you have and we will tell you if anything else is needed.
What if my dentist still uses film X-rays, not digital?
You can still share them. Photograph the film against a bright, even light source, or scan it on a flatbed scanner, and send the image through our secure channel. An older film gives us a starting point, and we will advise if newer imaging is required.
What do you do with my records once I send them?
We review the imaging and notes to assess your case and prepare your evaluation, and we hold them within your ten-year open file for any follow-up. They are used to inform your assessment and planning only. --- Compare Our Approach → | Is Stunning Right for Me? →
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