Your Dedicated Patient CoordinatorPersonal Support From Day One
- Every Canadian patient is assigned a named, dedicated Patient Coordinator from the moment your treatment is approved.
This is not a generic customer service agent-your coordinator is a senior international CRM specialist trained in Canadian patient contexts, available 24/7/365, and responsible for managing every aspect of your care journey from first contact through lifetime aftercare.
Before Your Trip: Planning & Preparation
- Initial video call to meet your coordinator and establish communication preferences
- Visa documentation guidance and Letter of Invitation preparation
- Medical history review and clinical team briefing
- Logistics confirmation (flights, accommodation, transport)
- Pre-departure checklists and preparation guidance
- Final clinical questions answered by coordinator or clinician
- Family briefing (if you wish to include companions)
- Canada-friendly scheduling for all communications
During Your Treatment: Daily Support & Coordination
- Daily WhatsApp check-ins to assess recovery and address concerns
- Clinical coordination between you, your coordinator, and the surgical team
- Emotional support and encouragement during recovery
- Real-time logistics adjustments (transport timing, accommodation requests)
- Liaison with your hotel on any comfort or dietary needs
- Family updates and communication (with your consent)
- Emergency escalation protocol for any urgent concerns
- Availability on all channels 24/7 for critical issues
After Your Return: Handover & Lifetime Follow-Up
- Canadian dentist handover package coordination
- First post-return follow-up consultation (typically 1-2 weeks)
- Documentation of your treatment in your digital patient record
- Scheduling of any follow-up video consultations
- Warranty claim support if issues arise
- Lifelong point of contact for questions or emergencies
- Access to your complete clinical records and imaging
- Proactive outreach for annual check-ins and loyalty communication
Coordinator Access & Availability
Your coordinator's direct contact details are provided at assignment. You can reach them via WhatsApp (preferred for routine queries and check-ins), scheduled video calls (for in-depth discussions), phone (for urgent issues), or email (for documentation). If your primary coordinator is unavailable (due to leave, time-zone gaps, or medical absence), a backup coordinator steps in seamlessly, though continuity is prioritised. Your coordinator's working hours accommodate both Indian Standard Time and all Canadian time zones, ensuring you can reach them during your comfortable hours.
Coordinator Training & Credentials
All CRM coordinators are trained in international patient communication, dental treatment basics, Canada healthcare contexts, cultural awareness, and emergency response. Senior coordinators typically have 3+ years of international patient experience and undergo ongoing training on new treatment protocols, patient psychology, and communication excellence. Coordinators are empowered to make decisions (e.g., scheduling changes, logistical adjustments) without requiring approval, ensuring swift responses to your needs.
Specialist-only treatment planning
- Remote file review before travel
- Evidence-led treatment checkpoints
No waiting list for eligible cases
- Remote file review before travel
- Evidence-led treatment checkpoints
Trip coordinated with care timeline
- Remote file review before travel
- Evidence-led treatment checkpoints
Our Partners
Why Us
Frequently Asked Questions
Is my coordinator a real person or an automated service?
Your coordinator is absolutely a real person. A named individual who knows you by name, has reviewed your case file in detail, and is directly responsible for your care. You meet them in a video call before committing to treatment.
Can I speak with my coordinator before finalising my treatment decision?
Yes, absolutely. An introductory video call can be arranged before you commit to treatment. This allows you to ask any questions, assess your comfort level, and confirm that you feel confident in the relationship.
What if I don't feel comfortable with my assigned coordinator?
Coordinator compatibility is important. If for any reason you feel you'd prefer working with a different coordinator, request a change. We want you to feel genuinely confident in your relationship.
Can my family members contact my coordinator?
Yes. With your permission, your family members can be added to group WhatsApp chats, included in video calls, or contacted directly for updates. This is especially helpful if a family member is accompanying you or providing support.
Is my coordinator available 24/7 for emergencies?
Yes. For genuine emergencies (severe pain, infection signs, or acute concerns) your coordinator is available immediately, even outside standard business hours. Routine queries are handled during business hours, but critical issues have no time barriers.
How many patients does each coordinator manage?
Coordinators are assigned on a one-patient-per-relationship basis, meaning your coordinator is dedicated to your case, not juggling multiple concurrent patients. This ensures your needs receive personal attention.
Does my coordinator change between planning and treatment and aftercare?
No. The same coordinator manages your full journey from assignment through lifetime aftercare. Continuity is core to our model. If your primary coordinator has planned leave or unavailability, a backup is briefed, but the goal is consistent relationship.
See your new smile instantly!
This tool will help you understand potential structural and aesthetic changes before finalizing treatment decisions.
