Your Patient Coordinator at Stunning DentistryWhat They Do for Canadian Patients

What the Patient Coordinator Role Is

The patient coordinator role at Stunning Dentistry exists because international dental treatment has two distinct layers of complexity: the clinical procedures themselves, and the logistics required to support a patient who is 12,000 kilometres from home. Surgeons manage the clinical layer. The patient coordinator manages the logistical layer, and the boundary between the two is clear by design.

For Canadian patients, the patient coordinator is typically the first person they speak with and the last they speak with before returning home. The coordinator receives the initial inquiry, manages the pre-travel information exchange, coordinates the in-person schedule, handles accommodation and transfers, and conducts the structured post-operative check-in call the morning after surgery. After the patient returns to Canada, the coordinator remains the primary contact for any post-treatment concerns before they are escalated to clinical review.

You should contact your patient coordinator for any logistical, administrative, or communication question, and for any clinical concern that arises after your return, as the first step before a direct clinical assessment. The coordinator determines whether a concern can be addressed remotely, requires Canadian dental assessment, or requires a return visit to the facility. This triage function protects patients from both under-responding and over-responding to post-treatment findings.

At Stunning Dentistry, coordinators assigned to Canadian patients are briefed specifically on the Canadian dental system, Canadian insurance frameworks (PSHCP, employer dental plans), and the logistics of travel from major Canadian cities. Coordinators are available across Canadian time zones for pre-travel communication and during business hours India Standard Time during the treatment visit.

Before Your Trip: Remote Pre-Travel Support

The pre-travel phase for Canadian patients involves several administrative milestones that must be completed before the treatment visit can be scheduled. The coordinator manages the sequence: receipt of the initial inquiry, request for diagnostic records (CBCT, panoramic X-ray, dental photographs), clinical review by the treating surgeon, written treatment plan and cost confirmation, scheduling, accommodation options, and transfer arrangements.

The written treatment plan document, provided by the coordinator before the patient commits to travel, specifies the procedures to be performed, the materials to be used (implant brand and model, ceramic material, graft type where applicable), the total cost, the payment schedule, and the scope of what is included versus separately quoted. This document is produced before the patient books flights, not after.

You should expect to receive your written treatment plan within 5–7 business days of submitting your diagnostic records. If the clinical team requires additional information or a remote consultation before they can confirm the plan, the coordinator will arrange this. Patients who receive a written plan can review it with their Canadian dentist before making the travel decision, and the coordinator can arrange a direct video call between the patient's Canadian dentist and the SD clinical team if the Canadian dentist has specific questions.

At Stunning Dentistry, the coordinator also provides a pre-travel preparation checklist specific to the procedures planned, covering the medications to stop before surgery (aspirin, blood thinners, where applicable), what to bring for the clinical intake, soft-food preparation advice for the recovery period, and practical tips for arriving prepared rather than fatigued. This checklist is sent to every Canadian patient 2–3 weeks before departure.

During Your Visit: On-the-Ground Coordination

The coordinator meets Canadian patients on Day 1 at the facility for clinical intake. On this day, no surgical procedures are performed, the appointment is a review of records, confirmation of the treatment plan, consent processes, and a final pre-surgical assessment by the treating surgeon. The coordinator manages the flow of this appointment and is present for the administrative and communication components.

On the surgical day, the coordinator manages the transfer to and from the facility, provides pre-surgery administrative confirmation, and contacts the patient or their travel companion with a progress update during longer procedures. After the procedure, the coordinator confirms the patient's return transfer to accommodation and provides the post-operative care instructions alongside the clinical team's discharge briefing.

The structured post-operative Day 1 check-in call is the coordinator's most clinically significant function during the treatment week. Using a standardised post-operative assessment form, the coordinator asks specific questions about pain level (1–10 scale), swelling progression, bite comfort, and prosthetic stability. Patients who report any finding outside the expected range are triaged for clinical review. Patients who report findings within the expected range receive confirmation and reassurance, which has its own clinical value for patients managing post-operative anxiety alone in unfamiliar accommodation.

For travel companions, the coordinator serves as the communication link during surgical procedures, provides the companion with estimated procedure duration and updates, and arranges companion access to the patient family waiting area.

How to Contact Your Coordinator

Coordinator contact information is provided at the initial inquiry stage and confirmed in writing at discharge. The preferred contact methods by stage:

• Pre-travel: Email for documentation exchange; video call for case review or questions requiring clinical input
• During visit: In-person at the facility; WhatsApp for same-day scheduling or transfer updates
• After return: Email for non-urgent concerns; video call for post-treatment concerns requiring clinical review; phone for urgent situations

Coordinator business hours for Canadian patients are aligned with IST business hours (approximately 7:00am–7:00pm IST), which covers Canadian business-day hours across time zones:

• IST 7:00am = 8:30pm EDT (previous evening) / 5:30pm PDT (previous evening)
• IST 7:00pm = 8:30am EDT / 5:30am PDT

For urgent post-operative concerns during the treatment visit, the emergency contact number provided at check-in reaches the on-call coordinator outside business hours.

People Also Ask

Can I contact the coordinator directly or does everything go through a call centre?

Stunning Dentistry does not route Canadian patients through a general call centre. You are assigned a named coordinator at the inquiry stage and communicate with them directly throughout the process. The coordinator knows your case, your travel dates, and your treatment plan, you do not repeat background information at each contact.

What if my coordinator is unavailable when I have an urgent concern?

An emergency contact number is provided at check-in that reaches an on-call coordinator 24 hours a day during your treatment visit. For post-return concerns after you have returned to Canada, the patient coordinator team operates during business hours IST; urgent concerns can also be flagged by email with a request for same-day callback.

Does the coordinator speak French for Montreal and Quebec patients?

French-language coordinator support is available for Montreal and Quebec patients. Request French-language coordination at the inquiry stage and this will be arranged. Written communications, treatment plan, consent forms, Dental Angel handover, are available in French on request.

Is the coordinator the right contact for insurance documentation?

Yes. If you require documentation for a PSHCP claim, employer insurance submission, or HSA reimbursement request, the coordinator provides the itemised invoice, procedure codes, and any supporting clinical documentation needed for the submission.